Delivery

WONDERING ABOUT YOUR DELIVERY?

Delivery in Norway

Dundelina uses a standard flat rate for deliveries within Norway.  Current applicable rate will be displayed when you are asked to select the shipment method at order placement. Packages are sent by regular post, and depending on your location they will take approximately 3 to 5 days to reach you. All packages to Svalbard have a 148kr surcharge (excl MVA).

If you live nearby us, you can also pick up your package at our warehouse. Please select this option at checkout if applicable.

Delivery outside Norway

Dundelina uses a standard flat rate for deliveries outside Norway.  Current applicable rate will be displayed when you are asked to select the shipment method at order placement. Packages are sent by Fedex and will reach you in approximately 5 to 10 days depending on your location. We will send you a delivery confirmation and tracking number once the package has been sent.

If you prefer to pay a lower shipping rate we can also send your package by regular post. Please send us an e-mail if you would like us to do so. We will refund the balance amount to your account once the order has been sent,  but be aware that packages sent by regular post will not be replaced if they are lost on their way to you.

Delivery Time

The stated delivery periods within which you will receive your order are approximate. Goods will be sent to the address given by you in your order.

 

Order Confirmation

After placing your order at Dundelina, you will receive an order confirmation with the description of the items you have bought. You will soon be informed if any of the purchased goods aren´t available or if there is any particular delay in the delivery of your order. In such case we will ask you whether you would still like us to send the order to you, and if you would like to replace the un-available items for any others. You will not be charged for any order until we receive your confirmation on how to procceed and the order is ready to be shipped as per your instructions.

All orders are subject to product availability and acceptance by us. Dundelina reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases.

 

Payment

Prices

All prices are given in Norwegian Kroner and include Norwegian VAT (MVA). Postage charges are not included. Prices are subject to change at any time.

Customs Fees

Shipments from Norway to other countries are subject to import regulations. Duties and import taxes in your country shall be payed by you. Fedex will take contact with you before delivery if any taxes shall be paid. If you refuse to pay and the package is sent back to us in return, we shall refund you the paid amount minus the delivery and return postage costs, and any other expenses that the delivery incurs.

Payment Method

You can pay using Visa, MasterCard and Pay-pal. Dundelina does not save any card information. All credit and debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

 

Still have some questions?

Send us a mail to hello@dundelina.com or fill up our contact form.